Man With a Van Docklands Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Docklands provides man and van, removals, collection, delivery and related services. By making a booking or allowing our team to carry out any work, you agree to be bound by these Terms and Conditions.

These terms apply to all customers using our services, including domestic, business, and one-off removal clients throughout our service area. If you do not agree to these terms, you must not use our services.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

1.1 "Company" means Man With a Van Docklands.

1.2 "Customer" or "you" means the person, firm or organisation booking or receiving the services.

1.3 "Services" means any removal, man and van, transportation, collection, delivery, loading, unloading, packing, unpacking, or related services provided by the Company.

1.4 "Goods" means all items, property or belongings handled, transported or stored by the Company in the course of providing the Services.

1.5 "Contract" means the agreement between the Company and the Customer for the supply of Services in accordance with these Terms and Conditions.

2. Booking Process

2.1 Bookings may be made by the Customer through our online enquiry, written confirmation, or other accepted booking methods as notified by the Company from time to time.

2.2 When requesting a quotation, you must provide accurate and complete information regarding:

(a) Collection and delivery addresses and access details

(b) Property type and floor level

(c) Availability of parking and any restrictions

(d) The nature, quantity and approximate value of Goods

(e) Any heavy, bulky, fragile or special items

(f) Any time constraints or special requirements.

2.3 Quotations are based on the information you supply. If that information is incorrect or incomplete, the Company may amend the quotation or charge for extra time, labour, or equipment required.

2.4 A booking is only confirmed when the Company has accepted your request and, where required, you have paid any deposit specified by the Company. The Company reserves the right to refuse any booking at its discretion.

2.5 Unless expressly stated, quotations do not include insurance, packing materials, dismantling or reassembly of furniture, disconnection or reconnection of appliances, or removal of doors, windows or fixtures.

3. Services and Access Requirements

3.1 The Customer is responsible for ensuring that suitable access is available at all collection and delivery locations, including vehicle access, parking, and safe entry to the premises.

3.2 The Customer must arrange any necessary parking permissions, permits, or suspension of parking restrictions in advance of the service date. Any fines or penalties arising from parking issues caused by inaccurate information or lack of permissions may be charged to the Customer.

3.3 The Customer must be present, or have an authorised representative present, at the start and end of the job to confirm instructions, sign any paperwork, and check that the Services have been completed to the agreed scope.

3.4 The Company reserves the right to refuse to move any item which, in the opinion of the Company or its staff, cannot be moved safely due to its size, weight, condition, or for health and safety reasons, or which may cause damage to property.

4. Customer Responsibilities

4.1 The Customer is responsible for:

(a) Packing and securing Goods adequately, unless a packing service has been expressly agreed

(b) Ensuring that all breakable, fragile or high-value items are clearly identified and packed securely

(c) Disconnecting, defrosting and preparing appliances and equipment prior to the arrival of the Company

(d) Ensuring that all Goods to be moved are ready and that nothing is left behind at the collection address

(e) Checking that all Goods are unloaded and placed as required before the crew departs.

4.2 The Customer must not ask the Company to transport or handle any items listed as excluded in these Terms and Conditions, or which are prohibited or illegal under applicable law.

5. Excluded Items

5.1 Unless expressly agreed in writing, the Company will not carry or handle:

(a) Hazardous, toxic, flammable or explosive materials, including gas cylinders, fuels, chemicals and paints

(b) Illegal goods or substances

(c) Perishable items requiring controlled temperature

(d) Live animals or plants

(e) Cash, securities, jewellery, watches or precious metals

(f) Valuable documents, deeds, or collections such as stamps, coins or artwork of high value.

5.2 If such items are handed to the Company without prior written agreement, the Company accepts no liability for loss, damage or deterioration of those items, and the Customer will indemnify the Company for any claims, fines or losses arising.

6. Payments and Charges

6.1 Charges are based on the quotation provided or on the Company’s current rate card, which may be time-based, fixed-price, or a combination of both.

6.2 The Company may require full or partial payment in advance, including a deposit to secure your booking. Any required deposit will be notified at the time of booking.

6.3 For time-based bookings, charges apply from the agreed start time or the time of arrival at the collection address, whichever is later, until the completion of the job, including any waiting time not caused by the Company.

6.4 Additional charges may apply for:

(a) Waiting time caused by delays in access or readiness of Goods

(b) Extra labour, floors or carrying distances not advised at booking

(c) Assembly or dismantling of items

(d) Additional journeys or changes of address requested by the Customer

(e) Congestion charges, tolls, parking fees, permits, and similar costs.

6.5 Payment is due as specified in the quotation or booking confirmation. Unless otherwise agreed, payment must be made on completion of the job or in advance of the service date.

6.6 The Company reserves the right to withhold delivery of Goods or suspend services if payment is not received when due. Overdue sums may incur interest at the statutory rate applicable in England and Wales.

7. Cancellations and Amendments

7.1 If the Customer wishes to cancel or amend a booking, they must notify the Company as soon as possible.

7.2 The following cancellation terms generally apply, unless otherwise specified in writing:

(a) More than 48 hours before the scheduled start time: any deposit may be refunded or transferred, less any non-recoverable costs incurred by the Company

(b) Between 24 and 48 hours before the scheduled start time: the Company may charge up to 50 percent of the quoted price

(c) Less than 24 hours before the scheduled start time or on the day of service: the Company may charge up to 100 percent of the quoted price.

7.3 If you reduce the size or scope of the job at short notice, the Company may still charge based on the original booking if it is unable reasonably to allocate the reserved time and resources elsewhere.

7.4 If the Company needs to cancel or amend the booking due to circumstances beyond its control, such as vehicle breakdown, severe weather, illness, or other events, it will notify you as soon as reasonably practicable and offer a rebooking or refund of any sums paid for services not provided. The Company will not be liable for indirect or consequential losses arising from such cancellation or amendment.

8. Liability and Limits of Responsibility

8.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability for loss or damage to Goods or property is limited as set out in this section.

8.2 The Customer must inspect Goods and property promptly on completion of the job. Any loss or damage that is or should reasonably be apparent must be reported to the Company in writing as soon as possible and in any event within 48 hours of completion of the Services.

8.3 To the maximum extent permitted by law, the Company’s liability for loss of or damage to Goods, however arising, shall not exceed a reasonable replacement or repair cost, capped at a sum per job which is proportionate to the charges paid for that job. If you require higher protection, you must arrange your own insurance.

8.4 The Company will not be liable for:

(a) Loss or damage arising from faulty or inadequate packing by the Customer

(b) Electrical, mechanical or electronic breakdown or failure, unless caused by visible external impact

(c) Normal wear and tear, minor scuffs, scratches or marks arising from normal handling

(d) Loss of earnings, profits, business, goodwill or other indirect or consequential losses

(e) Loss or damage where Goods are left in the care of a third party or unattended at the Customer’s request.

8.5 The Company will not be responsible for damage to premises where:

(a) The Company is required to move Goods through tight or awkward spaces and the Customer has been advised of the risk

(b) Floor coverings, stairwells or walls are not adequately protected by the Customer and damage occurs in the normal course of moving large items.

8.6 Nothing in these Terms and Conditions shall limit or exclude liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited or excluded under applicable law.

9. Waste, Disposal and Environmental Regulations

9.1 The Company operates in accordance with relevant UK waste and environmental regulations. The Customer must not request the Company to dispose of any waste illegally.

9.2 The Company is not a general waste carrier unless expressly stated. Where removal of unwanted items is agreed, these may be taken to licensed facilities or managed in compliance with applicable regulations. Additional charges will apply for disposal and recycling services.

9.3 The Customer is responsible for identifying any items to be disposed of, reused, or recycled and for confirming that they have the right to authorise their removal.

9.4 Hazardous or controlled waste will not be removed unless the Company has expressly agreed to do so and all legal requirements, documentation and additional charges have been agreed in advance.

10. Delays and Events Beyond Our Control

10.1 The Company will use reasonable efforts to carry out the Services in accordance with agreed dates and times, but time shall not be of the essence unless specifically agreed in writing.

10.2 The Company shall not be liable for delays or failure to perform the Services where caused by events beyond its reasonable control, including traffic, road closures, accidents, weather, strikes, civil disturbances, or acts of third parties.

10.3 If such an event occurs, the Company will take reasonable steps to minimise its effects and will inform the Customer as soon as reasonably practicable of any significant delay or need to reschedule.

11. Complaints

11.1 If you have any concerns or complaints about the Services, you should raise them with the Company as soon as possible.

11.2 The Company aims to address complaints promptly and fairly. You may be asked to provide evidence, such as photographs or receipts, to support your complaint.

11.3 Making a complaint does not entitle the Customer to withhold payment for Services that have been provided, unless the Company has agreed to a reduction or refund.

12. Data Protection and Privacy

12.1 The Company will use the Customer’s personal information only for the purposes of administering bookings, providing Services, handling payments, and dealing with enquiries and complaints.

12.2 The Company will take reasonable steps to keep personal data secure and will not sell or share Customer data with unrelated third parties except where required for the provision of Services, for legal or regulatory purposes, or with your consent.

13. Variation of Terms

13.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that Contract.

13.2 Any variation to these Terms and Conditions requested by the Customer will only be valid if agreed in writing by the Company.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

15. Severability

15.1 If any provision or part-provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable.

15.2 If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the remaining provisions.

16. Entire Agreement

16.1 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior discussions, correspondence or understandings.

16.2 The Customer acknowledges that they have not relied on any statement, promise, or representation made or given by or on behalf of the Company that is not set out in these Terms and Conditions or in writing.