Man With a Van Docklands Privacy Policy

This Privacy Policy explains how Man With a Van Docklands collects, uses, stores and protects your personal data when you use our services. It applies to all Man With a Van Docklands customers in our service area, including anyone who contacts us, requests a quote, makes a booking, or otherwise interacts with our business.

We are committed to complying with the General Data Protection Regulation and relevant data protection laws. We only collect and process personal data where we have a clear and lawful reason to do so and we aim to be transparent about how your information is used.

Data Controller

For the purposes of data protection law, Man With a Van Docklands is the data controller in relation to the personal data you provide to us. This means we decide how and why your personal data is processed and we are responsible for ensuring that it is handled lawfully and securely.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us. The types of data we may collect include:

Identification and contact details such as your name, address, pick-up and drop-off locations, and general location information for service coverage. Communication information such as the contents of your messages and any information you provide when you contact us or request a quote. Booking and service details such as dates and times of moves, type and size of items to be moved, access details, special instructions, and payment status information. Transaction information such as details of the services you purchased, the price, and the date of the transaction. Technical and usage information such as basic device and browser data and how you interact with our website, to the extent necessary for the proper functioning and security of our site.

We do not intentionally collect special categories of personal data, such as health information, unless you choose to provide relevant details to help us plan the service safely, for example access requirements. If you provide such information, we will only use it for the specific purpose for which it was given.

How We Collect Your Data

We may collect personal data directly from you when you contact us to request information or a quote, make a booking or amend an existing booking, communicate with us by phone, messaging, or other communication methods, or provide feedback or a review about our services.

We may also collect certain technical or usage data automatically when you visit our website, using technologies that are necessary for the operation and security of the site and to help us understand how our services are used.

Lawful Basis for Processing

We only process your personal data when we have a lawful basis under data protection law. Depending on the context, we rely on the following lawful bases:

Contract: We process your personal data where it is necessary to enter into or perform a contract with you, such as providing quotes, bookings, and carrying out moving and transport services. Legitimate interests: We process certain data for our legitimate business interests, provided these interests are not overridden by your rights and freedoms. This includes managing and improving our services and operations, communicating with you about services you have requested, and protecting our business from fraud and misuse. Legal obligation: We may process your personal data when we need to comply with legal or regulatory requirements, such as maintaining tax or accounting records. Consent: In limited situations, we may ask for your consent to process your personal data for a specific purpose. Where we rely on consent, you can withdraw it at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide and manage our services, including creating quotes, confirming bookings, planning routes, and delivering moving and transport services. To communicate with you about your enquiries, quotes, bookings, schedule changes, and customer support requests. To manage our business operations, including scheduling, fleet management, staff coordination, and internal record keeping. To improve and develop our services by analysing service usage and feedback. To comply with legal and regulatory requirements and to respond to lawful requests from authorities, where necessary. To protect our rights, property, and safety and, where appropriate, to prevent or address misuse or fraudulent activity.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with third parties only where necessary for the purposes set out in this Privacy Policy and where appropriate safeguards are in place.

We may share your data with service providers acting as data processors that perform functions on our behalf, such as administrative and scheduling support, secure data storage and hosting providers, and professional or technical support providers who help maintain our systems. These processors are only permitted to process your data according to our instructions and are required to protect your data and keep it confidential.

We may also share personal data with third parties where required by law or where necessary to establish, exercise, or defend legal claims, for example with legal or regulatory authorities.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

In general, we keep customer and booking records for a period that enables us to handle enquiries, address complaints or disputes, and meet our tax and accounting obligations. When personal data is no longer required, we will delete it or anonymise it so that it can no longer be linked to you.

The specific retention period may vary depending on the type of data and the context in which it was provided. We regularly review our retention periods and remove data that is no longer needed.

International Data Transfers

Where we use service providers located outside the United Kingdom or the European Economic Area, your personal data may be transferred to a country that may have different data protection laws. In such cases, we will ensure that appropriate safeguards are in place to protect your data, such as standard contractual clauses or other approved transfer mechanisms, so that your data remains protected to a standard that is essentially equivalent to that in your home jurisdiction.

Data Security

We take reasonable and appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

These measures include restricting access to personal data to those who need it for their role, using secure systems for storing and managing data, and taking steps to protect our systems from unauthorised access. While we aim to protect your personal data, no method of transmission or storage is completely secure and we cannot guarantee absolute security.

Your Data Protection Rights

Under data protection law, you have certain rights in relation to your personal data. Subject to applicable law and certain limitations, these include the right to access your personal data and request information about how it is processed, the right to request correction of inaccurate or incomplete personal data, the right to request deletion of your personal data where there is no compelling reason for its continued processing, the right to restrict our processing of your personal data in certain circumstances, the right to object to processing based on our legitimate interests, and the right to receive personal data you have provided to us in a structured, commonly used, machine-readable format, and to transmit that data to another controller, where technically feasible.

Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

You also have the right to lodge a complaint with a supervisory authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so we can address any concerns.

Privacy Policy Scope and Updates

This Privacy Policy applies to all customers and prospective customers of Man With a Van Docklands in our service area, as well as anyone who contacts us or uses our services. It does not apply to third-party websites or services that may be accessible through our website or communications.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we provide. Any changes will be effective upon posting the updated Privacy Policy. We recommend that you review this page periodically to stay informed about how we handle your personal data.