Terms and Conditions for Man With A Van Docklands

These Terms and Conditions set out the basis on which Man With A Van Docklands provides removal, transport, loading, unloading, and related moving services to customers in the UK. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to these terms. These conditions are designed to make the service clear, fair, and efficient for both parties. They apply to domestic and commercial moves, single-item transport, collection and delivery jobs, and other agreed man and van services.

In these terms, references to “we,” “us,” and “our” mean the service provider operating under the Man With A Van Docklands name, while “you” and “your” mean the customer or the person placing the booking. The exact scope of the service depends on the agreed job details, including the route, volume, access conditions, and any special handling requirements. Any verbal or written estimate is based on the information you provide at the time of enquiry.

Please read these terms carefully before booking. They explain how a booking is formed, how payment is handled, when cancellations may apply, what liability we accept or exclude, and how waste must be managed in line with UK law. If a specific job needs additional arrangements, these must be agreed in advance and may be added to the booking confirmation.

Booking Process

A booking is usually made after you submit the relevant job details and we provide a quotation or estimate. The quotation may be based on item count, van size, estimated time, access conditions, distance, and any labour required. We may ask for photos, a list of items, or confirmation of stairs, parking, lift access, or restricted entry. If the information you give is incomplete or inaccurate, the final price or schedule may need to change.

Once you accept the quote, a booking is not confirmed until we have acknowledged it and, where required, received a deposit or prepayment. Man With A Van Docklands may refuse or cancel a booking if the job is unsafe, unlawful, beyond the scope originally agreed, or if the service would require equipment or permissions that are not available. We also reserve the right to assign a different vehicle or team member if operationally necessary, provided the service remains substantially the same.

The customer must ensure that the date, time, addresses, item list, and any access details are correct. If you need to change the booking, you should notify us as soon as possible. Changes may affect the price and availability. Delays caused by incorrect details, missed access arrangements, or failure to prepare the items may result in waiting charges, rescheduling, or cancellation fees. Where work extends beyond the originally agreed scope, we may charge at the applicable hourly or fixed rate.

Payments and Charges

Unless otherwise agreed in writing, payment is due on completion of the job. We may request part payment, a deposit, or full prepayment for certain bookings, especially for larger moves, out-of-hours work, or jobs involving third-party arrangements. Accepted payment methods will be confirmed at booking stage. All prices are quoted in pounds sterling and, unless stated otherwise, may be exclusive of additional charges such as tolls, parking permits, congestion-related costs, waiting time, congestion zone fees, disposal charges, or specialist handling.

If the job changes after booking because of extra items, difficult access, unexpected stairs, extended loading time, or any other factor not disclosed beforehand, we may revise the quote. Any revised charge will be based on the actual work carried out and the resources used. You are responsible for paying all agreed sums promptly and in full. If payment is declined, delayed, or disputed without valid reason, we may withhold completion documents, refuse future service, or pursue recovery of unpaid amounts.

For business customers, unless agreed otherwise, invoices must be settled by the deadline shown on the invoice. Late payment may lead to administration charges and recovery action where permitted by law. Any discount, offer, or promotional price applies only to the specific booking and is not transferable. Man With A Van Docklands may also charge for reasonable costs arising from customer delay, including driver waiting time, failed access, or aborted attendance where the team arrives but cannot carry out the job.

Cancellations and Rescheduling

You may cancel or reschedule a booking, but notice should be given as early as possible. If you cancel close to the agreed time, a cancellation fee may apply to cover reserved vehicle time, staff allocation, fuel, and lost availability. The amount of any fee may depend on how much notice is given and whether preparatory work has already begun. For same-day jobs or urgent bookings, cancellation charges may be higher because the time slot is difficult to reallocate.

We may cancel or reschedule if there is a safety issue, severe traffic disruption, vehicle failure, adverse weather, staff illness, or circumstances beyond our reasonable control. In such cases, we will try to give notice and offer an alternative date or time. We will not usually be liable for indirect losses caused by a delay or cancellation arising from events outside our control, although we will take reasonable steps to minimise inconvenience. If a booking is cancelled by us and no suitable alternative can be agreed, any advance payment for the cancelled service will normally be refunded for the unused portion of the booking.

Customer Responsibilities

You must ensure that all items are ready for collection at the agreed time and that the team has safe, lawful access to the premises. This includes arranging parking where required, securing permissions for loading or unloading, and making sure that entrances, hallways, and stairways are reasonably clear. You are responsible for packing items securely unless packing has been expressly included in the service. Fragile, valuable, or sentimental items should be packaged and labelled appropriately.

You must tell us in advance about any items that are unusually heavy, bulky, delicate, hazardous, valuable, or likely to require special equipment. This includes, but is not limited to, pianos, safes, glass furniture, antiques, and items containing fuel, gas, chemicals, batteries, or other regulated materials. We may refuse to move certain items if they are unsafe, illegal, or not properly prepared. If you do not disclose such items beforehand, we may decline to handle them or apply an additional charge.

During the service, you or an authorised representative should be available to confirm instructions, sign off completion, and make decisions where needed. If nobody is present and we cannot proceed safely or lawfully, we may treat the job as aborted or incomplete. In those circumstances, charges may still apply for time spent, vehicle use, and attendance.

Liability and Insurance

We will take reasonable care when handling your goods, but liability is limited to losses directly caused by our negligence and subject to the exclusions in these terms. We are not responsible for pre-existing damage, items inadequately packed by you, ordinary wear and tear, hidden defects, or damage caused by faulty design or manufacture. Where items are moved without full inspection at your request, you accept the risk that such items may be more vulnerable to damage.

Man With A Van Docklands is not liable for indirect or consequential loss, including loss of profit, loss of business, missed appointments, emotional distress, or replacement costs arising from delay, unless such liability cannot be excluded by law. Our responsibility for any proven loss will, to the fullest extent permitted by law, be limited to the lower of the value of the affected item or the amount reasonably recoverable under any applicable insurance arrangement or statutory duty. You are responsible for arranging your own insurance where the value of the items or the nature of the move requires additional cover.

If damage or loss is suspected, you must raise it as soon as reasonably possible and provide details, photographs, and any relevant documentation. Claims made long after completion may be harder to investigate and may be declined where the delay prevents a fair assessment. If any item is packed, sealed, dismantled, or wrapped by you, we are not liable for internal damage unless it was caused by our proven negligence and was visible or reasonably discoverable at the time.

Waste Regulations and Disposal

Where our service includes disposal or removal of unwanted goods, all waste handling must comply with UK waste regulations and applicable environmental law. We will only transport waste or discarded materials where this has been agreed in advance and the disposal route is lawful. You must not ask us to remove hazardous waste, asbestos, chemicals, clinical waste, gas bottles, pressurised containers, or other regulated materials unless we have explicitly confirmed in writing that we are authorised and equipped to do so.

Duty of care rules apply to waste generated during removals, clearances, or transport jobs. You remain responsible for declaring what is to be disposed of and for separating any items that should be retained, reused, recycled, or handled differently. If waste is misdeclared, contaminated, or mixed with prohibited material, we may refuse collection or charge extra for segregation and lawful disposal. Any costs imposed by improper waste description or disposal instructions may be passed on to you where reasonably incurred.

Where required, you must provide accurate information about the origin and nature of the waste. We may ask for confirmation that items are not stolen, fly-tipped, or otherwise unlawfully obtained. If we reasonably believe that the waste may be unlawful or unsafe to transport, we may stop the job immediately and, where appropriate, notify the relevant authorities. You agree not to use our services for any activity that would breach environmental, transport, or criminal law.

Delays, Force Majeure, and Service Limits

We will use reasonable efforts to arrive within the agreed window, but arrival times are estimates and may vary due to traffic, access restrictions, loading conditions, weather, and other operational factors. We are not liable for delays caused by events outside our control, including accidents, road closures, breakdowns, strikes, extreme weather, civil disruption, or public authority action. If a delay occurs, we will try to keep you informed and, where practical, provide an alternative time.

Our service is limited to what has been agreed at booking. We do not provide legal advice, cleaning services unless specifically arranged, or specialist engineering work. If a request is unsafe, unlawful, or outside the scope of the booking, we may decline it without breaching these terms. If the move requires permits, disassembly, or third-party approvals, it is your responsibility to secure them unless we have expressly agreed to do so.

Complaints, Data, and General Provisions

If you are unhappy with any aspect of the service, you should inform us promptly so that we have an opportunity to review the matter. Any complaint should include the booking date, a description of the issue, and any evidence you can provide. We will consider complaints in good faith and aim to resolve them fairly. However, our agreement is governed only by the terms set out here and any written confirmation that forms part of the booking.

We may update these terms from time to time. The version applicable to your booking is the one in force when the booking is accepted, unless a later version is expressly agreed. If any part of these terms is found unenforceable, the remainder will continue to apply. No failure or delay by us in enforcing a right will operate as a waiver of that right.

Governing Law

These terms and any dispute or claim arising from them, whether contractual or non-contractual, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law requires otherwise. By booking with Man With A Van Docklands, you agree that these terms form the basis of the service contract and will be interpreted in accordance with UK law.